As soon as your order is ready for shipment, you will receive the tracking code via email. You can also log in to your account to check the status of your order.

It's not possible to directly exchange an item online. Please return the item to our warehouse, so you can be refunded and place a new order yourself with the desired item(s).

Was one of the items in your order part of a promotion that has since ended? Please contact our Customer Service, so that we can assist you further.

You don’t need to notify us of your return online. Follow the steps below to return your order:

1. Mark the items you would like to return on the return form and indicate the reason. Place the return form in your shipping box;
2. Stick the enclosed address sticker on the shipping box over the old return shipping sticker. Note: this is an address sticker, return costs are at your own expense;
3. Ship the package back to our warehouse with a courier of your choice;
4. We strongly advise obtaining a tracking code so you can trace your package while on its way back to our warehouse. Responsibility for the return is yours until the parcel reaches us.

You can return the package to:

MARLIES DEKKERS WEBSHOP RETURNS
Schelmaatstraat 9
7575 BC Oldenzaal
The Netherlands

After your package has been received, it will take up to a maximum of 14 business days for our warehouse to process your return. As soon as your return has been processed, you'll receive a confirmation via email.

Not satisfied with the quality of the product you have ordered in our webshop or do you have another complaint or question? We're happy to help! Please send us a picture of the complaint, your order number, name and email address so we can assist you further. You can contact our Customer Service here.